Circuit App FAQs

How do I use this app?

Please check out our Circuit app how-to guides to see how it all works.

Why won’t the app accept my password when I register?

Your password must include a capital letter, lower case letter, number AND special character (e.g. !?) Please contact us if you’re still having issues. 

I’ve made a payment – why hasn’t credit been added to my account?

There may have been a technical hiccup when you were transferring your payment. Please contact us by starting a live chat, call us on 01422 820 026, or use our enquiry form so we can look into it.

Why is there no QR code on my machine for me to scan?

This suggests you might be using the wrong app. Please contact us by starting a live chat, call us on 01422 820 026, or use our enquiry form so we can sort this out for you.

I can’t scan the QR code on my phone

Please check the camera is working on your phone. If it isn’t, or you’re having trouble scanning the QR code, just enter the machine number on the bottom of the card reader (this is case sensitive) when the app prompts you under “Use Machine”.

What can I do if I have no phone signal in the laundry room?

Like all apps, the Circuit Laundry app runs from a mobile or Wi-Fi signal. You’ll need to be connected use the mobile app, so if you have no signal, you’ll need to use a card to operate the machines.

I think I’m missing credit on my app – what do I do?

If the app hasn’t refreshed recently, it can show an inaccurate amount before you use a machine, or seem as though it’s taken more credit than it should have. If you’re still unsure, please contact us by starting a live chat, call us on 01422 820 026, or use our enquiry form.

Why does my app say “machine number not recognised” or “machine not found”?

This usually means there’s technical hiccup or an issue with the machine network. Please call 01422 820 026 and choose option 3 – Live chat so our friendly team can check things out.

Can I get a refund for unused credit?

To receive a refund of credit on your app, please send a copy of your original PayPal receipt (which must include to Receipt ID or Transaction ID), the reason for requesting a refund and a screenshot of your app account to refunds@circuitgroup.com

Refunds can only be made using the payment method you used for purchase. Please note that any credit added to your account more than 12 months ago can’t be refunded.

Refunds will not be processed for any free credit. Unused credit will expire 12 months after the date of purchase. There will be a £2 admin charge.